Usually, it’s either the email or phone number that people tend to forget or have no access to. But sometimes, the issue could be caused by something users have barely control over, such as hacking or Tiktok moderation.
Like most users who have FOMO, you will most likely attempt to recover your Tiktok account when the problem happens. So if you already can’t log in at that point, there are lots of troubleshooting methods you can try to get your account back. Below is a helpful guide on how to do it.
Why Can’t I Access my TikTok Account?
Tiktok is somehow transparent about the reasons why users can’t access their accounts. It would pop up error messages of what went wrong, and users can try to solve it. Failed logins are usually encountered due to the following reasons:
Incorrect login informataion
You won’t be able to log in when you enter the wrong information in either your username, phone number, email address, or password.
If you force to log in incorrectly multiple times, you will be tagged as spam and will be given an error of, “Too many times. Try again later”.
Internet connectivity issues
Your Internet could be blamed if you can’t log in to your account.
Slow internet makes it insufficient for Tiktok servers to comply with your login request.
An account is permanently banned
Tiktok watches out for users that violate community guidelines. Suspensions are subjected to consistent violators ranging from shadowbans to bans that can be permanent or temporary. The latter will only restrict you from posting content or engaging with others for a certain period. However, permanent bans will kick you out of the app, and you cannot log in again due to multiple offenses.
Right after trying to log in, you will receive a prompt message about your account being permanently banned.
But if you think the ban decision is wrong, you can always appeal and contact TikTok directly by email ([email protected]) or via the feedback form.
Tiktok is down
This happens when Tiktok servers are not running and are currently down. A rare occurrence to happen but is very likely.
To verify this happening, Tiktok, as a famous app, will have its users talking about it being down on other social media sites. Some websites could also tell if the platform’s up and running.
An account is hacked
Your Tiktok account might have been taken over by someone else’s through hacking. Usually, this goes unnoticed but will affect you greatly by not accessing your account.
How to Change Your TikTok Password Without a Phone Number
Any user can change TikTok password by providing either their phone number or registered email address. If you don’t have your number, you can always opt for the other options to easily reset your password.
If you are logged in on Tiktok mobile (on both Android and iOS devices):
Upon opening the TikTok application, tap your profile located at the bottom right of the screen.
Click the three dots or three lines located at the top right corner.
Under the “Account” category, select “Manage Account”.
Under “Account Information”, select “Password”.
Enter the 6-digit code sent to your email.
Input a strong password for better account security.
If not logged in:
Go to the login window and choose “Use phone/email/username”.
Tap “Forgot Password”
Type your email on the field and then click the “Reset” button. TikTok will be notified of your Password reset request and will send a 6-digit code to your email address.
Check email and type the code to the dedicated spaces.
Input a new and secure password. Then click “Login”.
How to Recover a Deleted TikTok Account
After requesting to delete your account, Tiktok will give you 30 days allowing you to log back in again. In cases when you change your mind, just use your original login information to recover your deleted Tiktok account. You just need to click “Reactivate” on the prompt that the app will show on the screen.
However, if the deletion has gone past 30 days, all your account information will be permanently deleted and you have no chance to retrieve it anymore. So take advantage of the 30 days to think hard about whether you really wanted to delete your Tiktok account or not.
How to Recover a Hacked TikTok Account
Now, Tiktok is one among other social media sites that is prone to hacking. Hackers somehow can get access to accounts, especially those that are unsecured. They will then use it to scam other users or exploit the account owner. If you are suspicious that someone’s trying to get hold of your account, you can proceed to try the following to find out:
Check your notifications
Tiktok will notify you if there’s any suspicious login of your account.
Incorrect login information
If you are so sure of the email or phone number you used for your Tiktok account and it’s suddenly not working, your account is likely hacked.
It can either be your drafts or posted videos that were deleted without you knowing.
Logged out suddenly
When you are using Tiktok, and then it automatically logs you out.
If you missed the login notifications, check the security and login settings, which can be accessed from your profile icon and then to settings. Look for “Managed devices.” Watch out for devices you don’t remember you are logged in to.
If the hacking’s caught on early, the first thing to do is to reset TikTok password immediately. However, if it gets to the point where you cannot access your account anymore, you can proceed to contact TikTok support by sending a message through its feedback form.
On your mobile device, choose any web browser and type “TikTok feedback” on the search bar. Click the first result that will come up that shows the phrase, “Share your feedback – TikTok.” Or you could directly click this link: https://www.tiktok.com/legal/report/feedback
It’s only optional to provide your username. Just make sure to fill out the fields with an asterisk (*). You are is obliged to provide your info on those.From the drop-down menu under “Topic,” select a relevant topic. For this specific case, you could choose “General account inquiry.” For the subtopic or “Tell us More” drop-down menu, select “Hacked account.”
Explain your situation in the dedicated text box. You can use the template below:“Hello, Tiktok. My TikTok account under the username ______ was hacked. Now, I lost access to my account and can’t log in to it anymore. Can you please help retrieve my account? Thank you so much.”
You can add attachments to fully support your situation. Just make sure it’s on the correct image formats that Tiktok accepts.Check shade the boxes under the “Declaration”. Then click the “Submit” button.
Wait for Tiktok’s response which will usually take about 1-3 business days. But still, be prepared that it might take a week. Just constantly check the inbox of the email you have provided on the feedback form.
When Tiktok starts accommodating your concern, respond and cooperate with them. Eventually, you’ll be given instructions for account recovery, which most likely will include verifying your identity or account ownership. Prepare for proof just in case.
How to Recover TikTok Account Without Email and Phone number
TikTok logins will be unsuccessful in cases such as hacking or your account lost. But you can recover your TikTok account without email or phone using two methods. Below is the step-by-step guide on how to do it.
Tiktok app on mobile
On the login window, tap the question mark at the screen’s top right.
Under the topics, select ‘Logging in”.
Since you don’t have your email or phone number, select “TikTok username” instead.
Enter your real Tiktok username on the data field. And click “Next”. Note: Do not put an “@” symbol on the username
TikTok will say they’ll verify your identity by sending a code to your email. Disregard that and click “Need help? located at the bottom of the screen.
The next page shows the “Report a problem” window. Explain as to why you can’t recover your account in the text box below where you can provide feedback. You can use the template below.
“Hello, Tiktok. I want to login into my account which is under the username _______ but I don’t have access to either my phone number or email anymore. Can you please help recover my account? Thank you so much.”
You could add photos or a video in support of your situation. Then click the “Report” button.
Wait for Tiktok’s response in a few days.
Tiktok feedback form:
Type “tiktok feedback” on any web browser on your mobile device. Click the first result that will come up, “Share your feedback – TikTok”. Or you could directly click this link: https://www.tiktok.com/legal/report/feedback
Provide a valid email address on the first data field. It could be the one linked to your account or an alternate email address. Ensure you have access to this email so that Tiktok can communicate well with you.
It’s only optional to provide your username. But if you feel the need to do it, you could type it in. Just make sure to fill out the fields with an asterisk (*). You are is obliged to provide your info on those.
From the drop-down menu under “Topic,” select for this specific case, “General account inquiry.” For the subtopic or “Tell us More” drop-down menu, select “Recover account.”
Tell your situation in the text box under, “How can we help?”. You can use the same template provided above.
If you have images of proof to provide, you can attach those to support your situation. Make sure to check the declaration boxes and click the “Submit” button.
Wait for Tiktok’s response to be sent to your email inbox. Respond and cooperate once they attend to your concern.
If you still encounter the same problem or it seems like you are going in circles, some users of the app found it effective to constantly send reports or direct messages via feedback, emails, or TikTok official social media accounts until the issue is resolved. So a combination of the mentioned steps might work.